About us

Chorus ntl are now UPC, Europe’s largest cable operator. We are opening up the digital world to everyone, and most importantly to you, our customers. We’re the only people bringing you Digital TV, Fibre Power Broadband and Home Phone all together.

We refer to the move from Chorus ntl to UPC as ‘Changing for the better’, as it involves a wide range of built-in benefits for you, our customers. For example, our exciting new Fibre Power network means you’ll be able to avail of new technologies over the coming years.

We're a new player in the Irish entertainment market and we're already the largest company. Over the next few months we'll be making things better, bringing you the services you deserve. We're investing a lot of time and money to make this happen but it is going to take time. So, please be patient with us. Within these pages you'll find details of just a few of the changes we're making.

We’re continuing to invest in our network to ensure that as many of our customers as possible can benefit from these great services. As a company, we are totally committed to offering all our valued customers a range of exciting products and services, which are very competitively priced and which recognize the way you live today.

The fruits of this hard work can already be seen. Check out the awards we’ve won:

• Ultimate Digital Provider 2011 at the Digital Media Awards.
• Best Internet Service Provider for two years in a row at the Digital Media Awards 2008 and 2009.
• Best Customer Retention Programme 2010 at the 15th annual Irish Contact Centre and Shared Services Awards.
• Best Training Programme and Best Use of Technology at the National Irish Contact Centre and Shared Services Awards in 2008. We also received a special commendation for Best Technical Support Centre/Helpdesk.
• Nominated for an ICT award for our Corporate and Social Responsibility work.
• Nominated for an AIM award for Best Sales Team.
• Special Judges Award at the 14th Annual Irish Contact Centre and Shared Services Awards
• Excellence Through People award from FAS achieved by Customer Care in 2009.

As one of the few triple play providers in Ireland, we can offer you Digital TV, Fibre Power Broadband and Home Phone. We know it’s such a good deal that we are working hard to make it available to everyone. In fact, we are investing over €300 million updating and extending our network so that everyone can receive the best service.

We can offer our customers the fastest speeds in Ireland, up to 100Mb, making it clear why we’re the number two broadband provider in the country and awarded best Internet Service Provider at the Digital Media Awards for two years in a row. And with line rental for just €6 it’s no wonder we’re turning heads. We already offer the service in Waterford, Galway, Limerick, Cork, Carlow and Dublin and we’ll be letting you know when it arrives in your area so that you don’t miss out.

Our Digital+ HD is also causing quite a stir. Pause, rewind and record live TV and all with the amazingly sharp picture quality of HD. Order online now.

Proud of our services

Everyone in UPC is committed to offering our customers excellent service at all times. Read our Customer Charter for more information.

• We offer FREE customer service - no call out charges
• We answer over 90% of all Sales and Customer Service calls within 60 seconds.
• We have hundreds of technicians across the country maintaining the network and carrying out house calls
• Our call centre is located in Ireland