Our team is available six days a week, working from 9am to 9pm Monday to Friday, and from 9am to 5pm on Saturdays. During our online hours we will respond to your tweets as quickly as we can. We try to reply to every tweet but this may not always be possible. Depending on the nature of the query, we may sometimes have to refer customers to other parts of the business in order to have it resolved.

If you tweet us outside of our online hours we will respond to you the following morning, or on Monday morning should you tweet us on Saturday evening. Alternatively you can call 1908 (lines are open from 9am to 9pm 365 days a year), complete an Online Contact Form or visit Customer Support.

The Virgin Media Ireland Twitter page is public, which means that anyone can see our tweets. Unless you protect your tweets anyone can see your tweets, and your tweets may even appear in search engine results (e.g. Google). You should be mindful of the information you publish online, and never include your account details or any other personal data in a public tweet.

While we are delighted to hear from our customers it is important to bear in mind that this is an open forum and opinions tweeted by other users do not necessarily represent the views of, or constitute advice from, Virgin Media Ireland.

By using or accessing this page, you agree to comply with Twitter’s Terms and Conditions and Privacy Policy. You are also subject to the terms of Virgin Media’s general terms and conditions which can be found here

To protect your privacy and the privacy of others, please do not post personal information about yourself or others to our Twitter feed.

If you contact us regarding a query, we may request that you “follow” our Twitter account, so we can send you a direct message (for privacy and data protection purposes). If you no longer want to follow Virgin Media Ireland on Twitter after your query is resolved, please feel free to “unfollow” our account by clicking the “unfollow” button.

During our online hours we will respond to your queries as quickly as we can. We try to reply to all posts, but this may not always be possible. Depending on the nature of the query, we may sometimes have to refer you to other parts of the business in order to have it resolved.

Due to the nature of our business we may post on Facebook outside of our normal online hours, and may not be available to answer Customer Care queries at these times.

Our Facebook page is public, which means that anyone can see your posts and your posts may appear in search engine results (e.g. Google). You should be mindful of the information you publish online and never post your account details or other personal data on this page.

While we are delighted to hear from everyone, it is important to bear in mind that this is an open forum and opinions posted by other users do not necessarily represent the views of, or constitute advice from, Virgin Media Ireland.

By using or accessing this page, you agree to comply with Facebook’s Terms and Conditions. You are also subject to the terms of Virgin Media Ireland’s Privacy Policy and general terms and conditions which can be found here.

To protect your privacy and the privacy of others, please do not post personal information such as your account details on the page.

Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Facebook page, you are granting Virgin Media Ireland non-exclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.

If you later change your mind and no longer want to like the Virgin Media Ireland Facebook page, please feel free to “unlike” our page by clicking the “unlike” link. 

It’s important to bear in mind that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, Virgin Media Ireland.

If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call. To protect your privacy and the privacy of others, please do not post personal information such as your account details or other personal data on the page.

We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Virgin Media Ireland staff member in public threads. We will take any feedback you have on board but the staff name/information will be removed from the public thread.

We will endeavour to respond to your query as quickly as we can during the hours of 1.00pm and 5pm, Monday to Friday. All posts outside of our working hours will be addressed as soon as we’re back online, i.e. on the following working day.

We will try to provide a solution as quickly as possible, however, some queries may take longer to resolve, as we may need to contact other areas within Virgin Media Ireland.

We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be removed and you may be banned.

By using or accessing this page, you agree to comply with the Boards.ie terms and conditions which you will find here.

You are also subject to the terms of Virgin Media Ireland’s Privacy Policy and general terms and conditions which can be found here.

By using or accessing this page, you agree to comply with YouTube’s Terms of Service.

You are also subject to the terms of Virgin Media Ireland’s Privacy Policy and general terms and conditions, which can be found here.

Your business and personal details are highly confidential. You should never post these details on LinkedIn.

We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Virgin Media Ireland staff member in public threads. We will take any feedback you have on board but the staff name/information will be removed from the public thread.

Please note that in order to protect your security we will not be able to discuss business dealings that are related to the specifics of your account. If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via a pre-arranged telephone call. You should never publish any confidential business details on this forum.

Please note that if your comment requires a response from us, we will endeavour to respond to you as quickly as we can during the hours of 9am and 9pm, Monday to Friday and 9am – 5pm on Saturdays. All posts outside of our working hours will be addressed as soon as we’re back online, i.e. the following working day.

For general service queries relating to your personal or business account, please visit us on Boards, Twitter or Facebook where a Social Media Advisor from Virgin Media Ireland’s Customer Care Social team will be happy to assist you.

During our online hours we will respond to your queries as quickly as we can but please bear in mind that Google+ is not one of our primary care channels and therefore may be checked less frequently than Facebook, Twitter and Boards.ie. We try to reply to all posts, but this may not always be possible. Depending on the nature of the query, we may sometimes have to refer you to other parts of the business in order to have it resolved.

Due to the nature of our business we may post on Google+ outside of our normal online hours, and may not be available to answer Customer Care queries at these times.

Our Google+ page is public, which means that anyone can see your posts and your posts may appear in search engine results (e.g. Google). You should be mindful of the information you publish online and never post your account details or other personal data on this page.

While we are delighted to hear from everyone, it is important to bear in mind that this is an open forum and opinions posted by other users do not necessarily represent the views of, or constitute advice from, Virgin Media Ireland.

By using or accessing this page, you agree to comply with Google+’s Terms & Conditions. You are also subject to the terms of Virgin Media Ireland’s Privacy Policy and general terms and conditions which can be found here.

To protect your privacy and the privacy of others, please do not post personal information such as your account details on the page.

Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Google + feed, you are granting Virgin Media Ireland non-exclusive, worldwide rights to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials. If you later change your mind and no longer want to like the Virgin Media Ireland Google + page, please feel free to “unfollow” our page by clicking the “unlike” link.