UPC Privacy Policy/Privacy Statement

Purpose

This Privacy Policy/Privacy Statement applies to all customers of UPC Communications Ireland Limited and its subsidiaries (collectively, “UPC,” “we,” our,” or “us”). It also applies to any visitors to our website www.upc.ie, who may or may not be customers of UPC. The purpose of this policy/statement is to tell you how UPC obtains and uses your personal data. We want you to be confident in the knowledge that we treat your personal data with care and in accordance with our obligations under data protection legislation and privacy law. This policy/statement should be read in conjunction with our general terms and conditions and any terms and conditions that may apply for individual services that you have signed up for.

When do we collect your personal information?

We collect information about you when you:

1. Sign up for our services;
2. Sign up for additional services, or amend your existing services;
3. shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed;
4. Register for MY UPC on our website at www.upc.ie;
5. Respond to any enquiries that you may have regarding your services; or
6. Request information in relation to new products and services.

When do we process your personal information?

We use your personal information in accordance with the purpose for which you provided it. This includes:

1. Setting up your account;
2. Communicating with you about your service;
3. Advising you of any changes to your service;
4. Administration purposes; and
5. Credit scoring purposes.

We may also use your personal information for:

1. Training purposes;
2. Carrying out customer research and analysis;
3. Providing you with information about our new products and services subject always to your marketing preferences. (Should you wish at anytime to change your marketing preferences please call 1908); and
4. Managing our network.

Do we disclose your personal information to any third parties?

We sometimes use other companies to provide services on our behalf (for example sales and marketing services), or services to us (for example credit checking services). We may need to provide your personal information to these companies in order for them to be able to provide these services. These companies are at all times subject to strict contractual instructions in relation to how they process and protect your personal information. These instructions are in accordance with a data processor’s legal obligations under Irish data protection legislation. You can therefore be assured that a data processor even if located outside the European Union will be obliged to comply with Irish data protection law when processing your information.

We may be required at law to disclose your personal information to law enforcement agencies for the purpose of detection and prevention of crime and or, to third parties on foot of a court order. Any such disclosures will at all times be made in accordance with the law.

Right of Access

You have the right to request a copy of any personal information that we hold on you and to have any inaccuracies corrected. You should address any requests in writing to

Correspondence Department,
UPC Communications Ireland Limited,
Building P2,
East Point Business Park,
Clontarf,
Dublin 3.

An administrative charge of €6.35 will apply in relation to a request for a copy of your personal information.

Cookies

A cookie is a small file which is placed on your device when you visit a website, or open an email. UPC uses cookies for a variety of reasons. These are to enable us to identify traffic to our website including pages visited, visitor numbers, traffic paths taken and to provide tailored advertising messages based on your usage of our website. The cookies do not capture any personal information about you, they simply allow us to recognise your device as one that has previously visited our website and records your usage of that website. Agents who assist UPC in preparing targeted advertising, promotions and advice on website improvements may also use the information gathered by these cookies, such use is only for the purposes described.

You have the ability to accept or decline cookies. To decline cookies you need to configure your web browser so that it does not accept cookies. You will need to refer to the specific instructions of your web browser to decline cookies. You should be aware that if you turn off cookies this may limit your online experience with us.

We also use cookies served by Google in order to make our advertising on other websites more relevant to you. You can opt out of Google’s use of cookies by visiting www.google.com/ads/preferences/plugin/ and clicking on the button marked “Download the advertising cookie opt-out plugin”.

You should be aware that third party websites will have their own privacy policy/statement. UPC is not responsible for and does not accept any liability for these websites. We suggest that you review the privacy policy/statement of any third party website that you visit.

How long do we keep your personal information for and is it secure?

We only keep your personal information for as long as is necessary for the purpose for which the information was collected. We may be required by law in certain circumstances to keep your information for a longer period. Any longer period that may apply will be in accordance with our legal obligations.

We consider the safeguarding of your personal information as paramount. We have in place extensive technical and organisational security measures to ensure that this is the case. You should however be aware that communications on the internet such as email are not secure unless encrypted and we cannot accept responsibility for any unauthorised access or loss of information that is beyond our control.

General

We reserve the right to change this Privacy Policy at any stage and will post our amended Privacy Policy on our website at www.upc.ie