All about Account & Billing

All about my bill

Choose an option to learn more:-

You've asked and we've listened! Your UPC bill has a new look and it’s been designed with you in mind. New features and easy-to-read billing information will help you quickly find what’s important to you.


Click on one of the following links to find out more about your new bill:



Online billing with My UPC makes it easy to see your latest bill. You know longer need to wait for your bill to arrive in the post. 


Copies of your bills are stored within your My UPC account for 12 months, so they're always there to view, download and print whenever you need them.


  • Your online bill provides a clear overview of the UPC services you have and their individual costs or your bundle price.
  • It will show you an itemised phone bill and your usage if you subscribe to our Home Phone service.
  • You can also keep track of your movie rentals if you are using UPC’s On Demand TV or Horizon TV App & Online services.
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How can I pay my bill?

Choose one of our easy methods.

With UPC’s Direct Debit Payment Options, you’ll never have to remember to pay your bill again.

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The money you owe will be transferred as soon as it’s due, so you don’t have to lift a finger.


Why pay by Direct Debit? 


  • It’s hassle free - you don’t have to go to the bank, post office or even online to pay your bill
  • It stops late payment charges - Your bill will be paid on time, every time, so you’ll never face a late payment charge again.
  • More information.


With My UPC – You can pay your bill with a credit or debit card. It's secure, quick and easy.

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  • Sign in to My UPC - if you are not signed up yet why not register now and get free, easy online access to your account.
  • Within your My UPC account,bills are stored for 12 months, so they're always there to view,download and print whenever you need them.



How can I let you know that I have paid my bill?

If you would like to let us know that you have paid your bill, complete this form and a member of our team will make a note on your account, so you don’t need to contact us.

Was your payment late? We can remove any restrictions on your services if you tell us you’ve recently paid your bill in full.  

Fill out our Tell us you've paid form

We're here to help you get the most from your UPC experience. You can contact us in a way that suits.