Broadband & Home Phone

These terms and conditions are in addition to UPC’s General Terms and Conditions, a copy of which is available here.

All services are subject to our acceptable usage policy.

Prices shown include a monthly Self-serve Discount of €3.50 for customers registered for My UPC. All prices include VAT. Residential use only.
A 12 month contract applies for existing customers upgrading or adding a new service. An 18 month contract applies for new customers taking the sports offer (see Special Offers for more details) or a Broadband and Home Phone bundle. Otherwise a 12 month contract applies.
30 days written notice is required should you wish to cancel your service. A cancellation fee will apply should you cancel during the contract period. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €152.47.
A €10 downgrade administration fee will be applied anytime you downgrade any element of your service.

Information correct at 07/2014.

Free connection: Offer only applies to new customers who purchase their services online or in store & self-install. If you choose not to self-install or self-install is not available at your address a €20 charge applies. Offer ends 31 October 2014.

6 month offer price: This offer is only available to new customers ordering Broadband & Home Phone online or in-store & choosing self-install. If you choose not to self-install or self-install is not available at your address a €20 charge applies. The discounted rate applies for 6 months, normal rates apply thereafter. Offer ends 31 October 2014.

Information correct at 07/2014.

The advertised broadband speed is the speed UPC deliver to the cable modem or Horizon box. Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited.

Limited Broadband services: These services have a monthly usage allowance of 30GB. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Before upgrading we will:

• Send you an email or text message notifying you the first time you exceed the allowance.- The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. We won’t communicate with you thereafter about your usage. We suggest you monitor your usage using the tool available in My UPC. 
• In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. For further details on how we may use your email address, or mobile phone number please refer to our Consumer Privacy Policy.
• If you exceed your monthly allowance on two occasions we shall automatically upgrade you to the Broadband pack that best meets your needs.

Information correct at 04/2014.

Horizon Phone App: By installing and using Horizon Phone App you agree to use this service in accordance with Horizon Phone App Terms of Service, which can be found by clicking here; our Privacy Policy and our General Terms and Conditions and you acknowledge that you have read and accept these policies. 

Anywhere 150 provides 150 anytime minutes of calls to local, national, Irish mobiles and to fixed landline numbers in 22 international destinations and USA and Canadian mobile numbers. Excludes calls to premium rate, SMS and non-geographic numbers. Calls made after the 150 minutes to these destinations are charged at €0.24 per minute. Calls to other destinations are charged as per the Anywhere tariff plan.

Anywhere 300 provides 300 anytime minutes of calls. All other details are the same as Anywhere 150.

Customers with two UPC Home Phone lines who have an Anywhere call pack on one line, must also have the Anywhere call pack on their second UPC Home Phone line.

Freetime World provides free off-peak local and national fixed landline calls and 400 off-peak minutes per month to fixed landline numbers in 22 international destinations and USA and Canadian mobile numbers. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates. 

Anytime World provides free local and national fixed landline calls and 400 anytime minutes per month to fixed landline numbers in 22 international destinations and USA and Canadian mobile numbers. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. Calls made outside of the call pack minutes are charged at our standard rates.

The 22 international destinations included in our call packs are:

Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA and Canada. USA and Canadian mobile numbers are also included.

There is a charge of €30 for each phone handset. UPC guarantees the handset for the first 6 months and faults thereafter are the responsibility of the customer.

Information correct at 06/2014

A €45 connection fee applies for each TV set top box & for each Broadband or Home Phone service ordered unless you qualify for free connection. This will appear as an ‘equipment activation fee’ on your bill. A €45 connection fee applies for each Digital+ box & a €60 connection fee for each Digital+ HD box used for multiroom viewing. Equipment remains the property of UPC so there is no charge for service technician visits when the fault is related to our network or equipment.

Information correct at 07/2014.